Collaborating with Healthcare Leaders to Improve Outcomes

posted August 14th, 2018 in Research Papers

by Jon Boyd


According to the Agency for Healthcare Research and Quality (AHRQ) in 2015, 6% of Pediatric Emergency Department visits nationwide were for Mental or Behavioral Health related issues. E4H participated in a multi-disciplinary team of individuals in order to inspect the issues and develop strategies to improve the patient, family, and staff experience in Emergency Departments serving adolescents. Through provider interviews and an extensive research review, the group proposed solutions for the patient experience of adolescents in Emergency Departments supported by best practices. Explorations and suggestions included in-room patient support and companion programs, including trained advocates as part of the care team, offering holistic treatment and therapy for extended stays, technology enabled positive distractions, telehealth psychiatric evaluations, family educational resource packets, and design for behavioral patients including natural light, accent graphics, and sound masking.


About Jon Boyd

AIA, LEED AP, Senior Associate

Jon serves as project manager on a number of healthcare projects throughout New England. He has over 20 years of experience in planning and design. Jon has been involved in bid negotiations, programming, project management, and all phases of the architectural design process for healthcare projects. Jon is committed to Lean practices, sustainability, and energy efficient design. He works with clients on innovative ways to meet their sustainability goals. Jon enjoys exploring the Maine coast with his family, photography, and cooking tasty seafood dishes.

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