Waltham, MA


Mass General Hospital




Exam Rooms, Treatment Rooms, Physical Therapy Bays, Hand OT Tables, Neurology Gym, Functional/Rehab Sports Gym, Digital X-Ray Rooms

project type

Ambulatory Care


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The new multi-disciplinary clinics at Mass General Hospital (MGH) West is part of a long-term strategy to capture the suburban markets and improve patient access by shifting ambulatory services away from the main downtown MGH campus. E4H provided planning and design services for the last remaining vacant space in the 4-story MOB, owned by MGH. This project created six clinical practices: Urology, GI Surgery, Weight Center, PT/OT, Orthopedics/Sports Medicine, and Medical Specialties. These clinics share an existing multi-story central atrium, elevator banks, and public toilets.

The challenge was to create clear entry points for each clinic, while reducing the distance that patients need to travel for each service. Two shared entrances were provided, with access to large waiting areas where each clinic has a dedicated reception desk. The dense space plan leverages shared clinical infrastructure and staff support spaces across the floor and throughout the building whenever possible. Specific clinical components are 66 exam rooms, 2 digital x-ray rooms, 9 treatment rooms, 16 PT bays, 4 OT hand tables, an open neurology gym, a functional/rehab sports gym, a group room, and 1 patient-of-size exam room.